Refund & Return Policy

Return & Refund Policy & Terms - EXOTICS CARBON DESIGN

Return & Refund Policy

All sales are final. We do not offer refunds based on customer preference or if a part is “no longer needed” or “not liked.” Please review your order carefully before placing it.

Refund & Return Eligibility

We only offer refunds (partial or full) in the event of:

• Documented manufacturing defects, reported within 7 days of delivery

• Verified fitment issues, despite professional installation

• Shipping delays exceeding our estimated window by 7 days

Return Window & Inspection Requirement

• Return Period: Products may be returned within 7 days of documented delivery. No returns will be accepted after this window.

• Inspection on Delivery: All items must be inspected immediately. Any visible issues or damage must be reported to info@exoticscarbondesign.com within 72 hours of delivery, with photo proof.

• Failure to inspect or report issues within 72 hours voids eligibility for return, exchange, or refund.

No Refund for Preference-Based Returns

We do not offer refunds for:

• Change of mind

• Buyer’s remorse

• Incorrect part ordered by the customer

• Claims such as “I didn’t like how it looked on my car”

We stand behind the quality and description of every part sold.

Cancellations & Fees

• Before Shipping: Cancellations are subject to a 30% cancellation fee due to administrative and production costs.

• After Shipping: Orders cannot be canceled once shipped.

Fitment & Installation Policy

• Professional installation is required for all parts. We do not issue refunds for problems due to improper installation.

• If a fitment issue is confirmed after professional installation, we will offer a repair, replacement, or refund, based on verified documentation.

Damaged or Defective Products

• Major Defects: If a product arrives with major damage from manufacturing or shipping, it may be eligible for a refund or replacement. Must be reported within 72 hours with photos.

• Minor Cosmetic Flaws: These are not eligible for a full refund but may be repaired or compensated at our discretion.

Custom Orders – Final Sale

Custom-made products (e.g. forged carbon, custom steering wheels, made-to-order parts) are non-refundable under any circumstance unless they arrive damaged beyond repair.

• Minor flaws in custom products do not qualify for a refund

• Refunds or replacements are issued only for non-repairable defects

• By placing an order, the customer agrees to these terms and services.

Shipping & Tracking

• Tracking Provided: We provide tracking for all orders.

• Lost or Stolen Packages: Once tracking shows “delivered,” we are no longer responsible. Claims must be made directly with the carrier.

• Wrong Shipping Info: We are not liable for packages delivered to incorrect addresses provided at checkout.

Final Note:

We are committed to delivering high-quality carbon fiber parts. But due to the nature of specialty automotive components, strict policies are necessary to protect both the customer and our brand. By purchasing from Exotics Carbon Design, you confirm your full understanding and agreement with this policy.